FS On-Site Services Ensure Stable Network for Australian Elderly Care Company

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Posted on Feb 29, 2024

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Overview

FS provides tailored on-site services, including product self-pickup, troubleshooting, and equipment configuration, for an elderly care company in Australia. These services create a secure and efficient network infrastructure, ensuring the stable operation of the intelligent care platform and contributing to the development of next-generation elderly care technologies.

Feedback from Juan Nino, Telecom Engineer, can offer valuable insights. Juan remarked, "The implementation of the FS Security Gateway SG-5105 has been implemented successfully thanks to Rig’s professional work. Everything is working as normal, and thank you very much for the support provided. "

Challenge 1

Issues arose when routing internet traffic from the security gateway SG-5105 to the aggregation switch S5850-24S2Q and the edge switch S3410-24TS-P, particularly concerning IP-Based route configuration.
Challenge 2

Routing internet to multiple devices simultaneously involves complex network topology and configuration. It is necessary to ensure coordination and compatibility between devices to maintain normal network operation and security.
Challenge 3

To ensure uninterrupted operation of the client's system and minimal disruption to their business, local technicians must complete on-site troubleshooting and configuration assistance within one day.

Approach

Results

Swift Response and Diverse Solutions

FS AU team responded quickly to customer needs, offering remote and on-site services. Remote service means that local technicians set up the test environment and upload configuration commands. The customer brought S5850-24S2Q switch and other equipments to the AU warehouse for on-site configuration, saving time and ensuring configuration plan integrity.
Expert Team Aids Device Configuration

We identified the LACP configuration issues due to limited aggregation switch ports. MLAG resolves this effectively. We adjusted from Peer-to-Peer L3 to L2 configuration to simplify management and reconfigured upstream ports and VLANs for seamless networks. The gateway configuration errors were also fixed to ensure smooth operation of the device.
Continuous Professional Technical Support

After completing the configuration, technician Rig engaged in in-depth discussions with the client regarding VLAN setup and redundant link configurations. FS continued to provide technical support via email, phone, WhatsApp, etc. And we committed to network construction and development in the elderly care industry.